Refund and Cancellation Policy
At Friends, our commitment is to provide you with seamless services that cater to your needs. We understand that circumstances may arise where you may need to cancel or seek a refund for a service. This Refund and Cancellation Policy outlines the terms and conditions governing such requests.
1. Cancellation Policy: Customers have the option to cancel a service booking through our platform. To ensure a hassle-free cancellation process, we request users to cancel their service at least 24 hours before the scheduled appointment. This allows us to efficiently manage service providers’ schedules and make timely adjustments.
2. Refund Policy: Refund requests are considered on a case-by-case basis. Refunds are typically processed in the following scenarios:
3. No-Show Refund Policy: We understand that your time is valuable. If the service provider arrives at the scheduled time, and the customer is not present, the service is considered a “No-Show.” In such cases, refunds or cancellations are only applicable if the customer informs us of their unavailability at least two hours before the scheduled appointment time. Failure to do so may result in forfeiture of the service fee.
4. How to Request a Refund or Cancellation: To initiate a refund or cancellation request, users can navigate to the “My Bookings” section in the app and select the respective service appointment. Follow the prompts to cancel or request a refund. Our customer support team is also available to assist with any queries or concerns regarding the process.
5. Refund Processing Time: Refunds are typically processed within 5-7 business days. However, processing times may vary depending on your financial institution.
6. Changes to Bookings: Customers can modify their bookings within a reasonable time frame, subject to service provider availability. Changes requested close to the appointment time may be accommodated at the discretion of the service provider.
7. Contact Us: For any questions or assistance regarding refunds and cancellations, please contact our customer support team at [Friendsservices081@gmail.com]. We are here to ensure your satisfaction and address any concerns promptly.
By using Friends, you acknowledge and agree to abide by the terms outlined in this Refund and Cancellation Policy. We appreciate your understanding and cooperation in helping us maintain a reliable and efficient service platform.
